While we understand that sometimes life gets away from us, we will only do limited de-mating on the pets in our care. If the amount of mats your dog has would hurt or stress them to remove we are, unfortunately, going to have to cut them out. Sometimes this does mean shaving your pet down. De-matting does have a risk of brush burn, clipper burn, nicks, and in severe cases hematomas. We will do everything we can to avoid this, and if the risk is too great we will refer you to your veterinaria
We do require 24 hours notice of cancellation of your appointment. Less than 24 hours will result in a 25.00 cancellation fee. If you do not show up for your appointment we may charge you up to half the price of your groom. Repeat offenders will be required to pre-pay for their groom to schedule an appointment.
For the safety of the pets in our care we are a flea free salon. If we discover fleas on your pet they will immediately receive a flea bath, and an additional $15.00 flea treatment will be added to your total. By scheduling an appointment you agree to this charge.
We do require your pet to be up to date on all vaccinations. Rabies is required by NYS Law, and must be kept current. We also ask your pet be up to date on kennel cough and Parvo vaccinations. Due to the increasing cases of Canine Influenza we request that vaccine be up to date as well. While we do disinfect between each pet, this is an added precaution for the safety of all the pets in our care.
We do the best at estimating a possible pick up time for your pet. We do attempt to contact you as soon as your pets grooming service is complete. To make sure we have room in the salon for pets that have appointments scheduled after you, we do ask for a timely pickup. If we have contacted you and your pet is still in our care more than 1 hour after completion of service, there will be a boarding fee attached to your total.
Our groomers are on a tight schedule for appointments. If you are late dropping off your pet, this makes us late at finishing your pet, which is unfair to anyone scheduled to come in after you, or to our own pets waiting at home to get outside and go potty. Anyone arriving more than 15 minutes late may be charged a late arrival fee, or if we no longer have time to finish your pet before our next client we reserve the right to have to reschedule your appointment. If you are going to be more th
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